Disability Resource Centre (DRC)

Feedback

As well as continually looking for ways to develop and improve our services, we also aim to continue doing the things we do well. You can help us by giving us your feedback:

• What do we do well?
• What aspect(s) of our service particularly help/helped you?
• What would you like to see more of?
• In what way(s) can we improve our service?

Contact the DRC at any time with your feedback. We look forward to hearing from you.

Complaints Procedure

We hope that the standards of provision and service that you receive from the Disability Resource Centre and Cambridge University, give you no cause for complaint. But we recognise that there may be times when standards set by the University are not met, or you are unhappy about aspects of the provision and service that you receive.

It is vital that we receive criticism or complaints in a responsible way to enable us to improve our performance and to ensure that any failures in our services do not disadvantage you.

In the first instance, please address complaints to the member of the DRC team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.

If this is not appropriate, or you feel that the team member has failed to address your concerns, please telephone or write to the Disability Resource Centre Manager, John Harding outlining your complaint. The Manager will respond directly to you and agree a timeframe and appropriate plan of action with you.

If you are not happy with the outcome of this process, you may wish to pursue the complaint through the University's formal complaints procedure.